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How tomatbet slot Protects Your Personal Data

At tomatbet slot, your personal data is handled with clear rules: we collect only what we need to run your account, process deposits via DANA, OVO, GoPay and…

Data collected only for account operationDANA, OVO, GoPay & QRIS transaction records protectedYour right to access or delete dataContact our privacy team within 2 business daysApplies to all Indonesia accounts
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PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Our privacy support team handles data access requests, correction requests, and deletion requests. We aim to respond within 2 business days of receiving your query. You can reach us through any of the three channels below — choose the one that suits you, whether you are in Makassar or anywhere else across Indonesia.

Team online

Live Chat

Our live chat window is open 24 hours a day, 7 days a week. Type 'privacy request' at the start of your message and our team will route it to the data protection officer within one hour.

Email Support

Send your written data request to our privacy email address found in the account settings page. We acknowledge every email within 24 hours and resolve standard requests within 2 business days.

Account Settings Portal

Log into your account, navigate to Settings › Privacy, and submit a data export or deletion form directly. The portal confirms receipt instantly and tracks the status of your request in real time.

DATA HANDLING PRACTICES

Six Ways We Secure and Respect Your Account Data

Every measure below is active on your account right now. From the moment you deposit via OVO or DANA through to the moment you close a session, these practices govern how your…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings at any time without losing account access.

Account Security

Two-factor authentication is available for every account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert before access is granted.

Data Retention Rules

Active account data is retained while your account remains open. Once you close your account, non-financial data is deleted within 30 days. Financial records are kept only as long as depends on local law.

Payment Data Handling

DANA, OVO, GoPay and QRIS payment tokens are processed via encrypted API calls and never stored on our servers after a transaction completes. We hold only the transaction reference number for your records.

Third-Party Sharing

We share your data only with payment processors needed to clear your QRIS or GoPay deposit, and only the minimum data required. We do not share your email, phone, or gameplay history with advertisers.

Data Correction Requests

If your stored name, email, or mobile number is incorrect, open a correction request via Settings › Privacy or contact live chat. We aim to update verified corrections within 2 business days of confirmation.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from Indonesia account holders about how their personal data is managed. Each answer reflects our actual operational practice — not a generic policy template.

We collect your name, email address, mobile number, and the payment method you register — such as DANA or OVO. We also record device type and login timestamps to keep your account secure from unauthorised access attempts.

Financial records, including your GoPay and QRIS deposit history, are retained for as long as depends on local law. Non-financial data such as browsing behaviour within the lobby is anonymised after 90 days of inactivity.

Yes. Log into your account and go to Settings › Privacy, then select 'Request Data Export'. We will prepare a downloadable file containing your stored profile, transaction references, and login history within 2 business days.

We share data only with payment processors — such as those handling DANA or QRIS — and only the minimum fields needed to complete your transaction. We never sell your data or share it with advertising networks.

Submit a deletion request via Settings › Privacy or contact our live chat team and state 'privacy deletion request'. We process confirmed deletion requests within 5 business days, retaining only records required by applicable Indonesian regulation.

No. Payment tokens pass through encrypted API connections during processing and are not stored on our servers after the transaction completes. We retain only the transaction reference number visible in your account history.

We use essential cookies for session management and optional analytics cookies to improve lobby navigation. You can turn off non-essential cookies in your browser settings at any time; your account access and payment functions will continue to work normally.

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